The value of your AO Digital Reward Card is specific to the deal you selected on AO Mobile, and is available to view on your confirmation email. Manage your cookies here We can mount your new TV purchased from AO to your wall and connect it to compatible speakers or accessories. You’ll get an SMS from us the day before your TV is delivered, then you’ll be given a three hour delivery window on delivery day. If you need to amend your order, you can do this through My Account. These Terms and Conditions apply to every order placed with ao.com and any AO branded concessions in stores and the use of the ao.com website or concession portals (“Website”). Driving with us means brightening every customer’s day with the latest tech and electricals. Click and Collect is not home delivery and your product will be delivered to the store of your choice; this will be chosen from a list of available locations at point of order. This helps us make sure we've got everything we need to connect it when we arrive! Track Your Order allows you to view a live estimated delivery window, an interactive map of where we’re up to and how many deliveries we’re making before we get to you. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. There are some induction hobs we can't connect due to the type of wiring required and we'll only be able to know for sure when we arrive. • We will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot. This code can only be redeemed online, and isn’t valid for orders placed over the phone. We currently cannot give specific times for deliveries. From time to time we may offer products at sale or promotional prices. It was not delivered on the day and with no communication from ao.com. Any refunded amount will be credited to the AO Digital Reward Card used to make the original purchase (or a new AO Digital Reward Card will be issued if the original card has expired) and will not be given in cash. We are not liable for any changes to a pre-release date that has been advertised by us. 5A The Parklands Then delete all these "Mail Delivery Failed" reports.Don't miss out to also remove them from the Deleted items folder. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility. The installer has received appropriate training and will always do their very best to mount and connect your TV but occasionally and mainly for the reasons above, this may not be possible. Ordered a new Belling Double oven from AO.com on 16 June 2020 – earliest delivery 4 July 2020. If you have any questions, you may be able to find some answers in our FAQ’s. Payment for your pre-order is taken when you place the order. Some manufacturers even offer extended warranties of up to 10 years! This is also why we ask that faults are confirmed with the manufacturer. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. You may also be eligible to lodge your complaint to EU Online Dispute Resolution platform - www.ec.europa.eu/consumers/odr. We don’t just stop at great prices on the latest tech, we offer loads of handy services - from flexible delivery options to recycling your old appliances. NewDay Ltd and AO Retail Limited are each authorised and regulated by the Financial Conduct Authority. When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. From 7 day delivery, installation and recycling, learn more about the great services we can offer you. Visit our claims section to see if you could claim your money back. We are also asking customers to wait in another room while we deliver. All refunds of goods or services purchased with an AO Digital Reward Card will be made in accordance with AO’s refund policy. Head over to Mobile Phones Direct for our amazing pay-monthly deals. AO Digital Reward Cards cannot be returned or … If you're not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 100 days of delivery to receive a refund (this is longer than outlined in your statutory rights, which gives you a 14-day cooling-off period for distance (e.g. Mail About us UK services International services Stamps Our prices Redirect your mail Our Partners Parcelforce Worldwide Supporting Action for Children Stamp retailers. If you want to buy using finance again, you’ll need to apply for a new plan with NewDay. This might include things like a third party engineer or food deliveries. It keeps track of your purchases and automates the installation process. If you've ordered a smart TV please have your WiFi password ready so you can input it into your TV. We'll check to make sure there isn't any existing damage and unfortunately, if we do find damage, we'll not be able to fit your appliance. If you have a complaint about ao.com or an AO branded concession you can contact us as follows: ao.com Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. However, we cannot repair any pre-existing faults or damage discovered during the installation process. This is very rare but if it does happen, we will not be responsible for any boiler repair costs. AO Digital Reward Card balances can be checked by calling customer services on 03338 000 444. Alternatively, if buying in-store, a member of staff will assist with this. Any water supply needed cannot be isolated or is unsuitable. If you do not receive your AO Digital Reward Card within 5 days of this grace period ending, please contact 03338 000 444. We'll always turn back on and attempt to restart any items you need us to. Next day delivery also available 7 days a week, or choose a date up to 50 days away, Rated Excellent by over 130,000 happy customers, Our experts deliver and install 100s of appliances every day. Telephone calls may be recorded for training and monitoring purposes. ao.com is operated by AO Retail Limited, registered in England with company number 03914998 whose registered office is at 5a, The Parklands, Lostock, Bolton, BL6 4SD, The goods you buy from this site will be purchased from AO Retail Limited. AO Digital Reward Cards should be treated like cash. If you are underage please do not attempt to order or purchase these products. Please note that Scan won’t perform anything else outside of the above and are unable to offer advice on the performance of your laptop, or what products to purchase for your laptop. In most cases, you will find a note left by the driver notifying you about the failed delivery. From time to time we may offer installation services as part of a promotion, for example half price or free installation. The order was only £60 … The solutions below are based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought before this date. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances. We'll match all retailers, even in the sales! AO was a breath of fresh air by comparison. These cables will need to be long enough to reach from your wall to your TV, and your plug socket or extension lead needs to be within one metre of your TV. To be eligible to apply for finance, you must be 18 or older and have been a UK resident for more than 3 years. Small amounts of décor damage can sometimes occur during this process (such as small flakes of paint adjacent to the hole), which we won’t be able to repair. Please note: • That we deliver Monday to Friday 7am to 5.30pm and Saturday 7am to 2pm. Failed Delivery; Failed Delivery . I ship USPS Priority in a medium flat rate box. If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order. Delivery is unsuccessful, we wo n't be surprised to learn that may... Message, or create an Account if you wish to return your item for a checkout. 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